All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Within 15 days from the delivery of your package you may request to return your order. All items will be inspected upon return so you must return the products to our company in perfect condition.
The products shall not have been used or washed. Returns will only be accepted if the products are returned with their original packaging fully intact and the original labels still attached to each product. In unlikely event that an item is returned to our company in an unsuitable condition, we may have to send it back to you on your expense. The goods are in your responsibility until they reach our company, so make sure it’s packed up properly and not get damaged on the way. Our company will not compensate for returned packages lost in the return shipping. Any shipping charges as well as return handling cost that may occur when returning the products are the customer’s responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the us. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after we receive the returned products. Please note that shipping, additional duties, taxes or any additional charge you may have had will not be refunded by our company. Always make sure to receive a proof of posting from the carrier (FedEx, UPS, DHL etx.) when sending your returns. During “Free Shipping”-campaigns you as a customer only pay for the return shipment – if one should occur. Please also note that the returns should only shipped via Express carrier (FedEx, Dhl etc.)
Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases. These items are not eligible for return, refund or exchange.
Due to the customs rules / regulations, the customer / buyer accepts that the return request cannot be made if the product (s) returns before or after the customer receives it, and that this condition is in effect from the moment the order request is made. If the product returns to our company for the above mentioned reasons, the buyer accepts that the remaining amount may be returned to the purchaser at the first order after the costs incurred by us regarding cargo and customs are calculated. Grandbazaarist.com also pays the amount remaining after the payments made by our company in accordance with the cargo and customs regulations for the product sent after the order, due to the content of the product. In all kinds of return conditions, provided that the reason for the return is evaluated by us, the amount that may arise due to cargo and customs regulations is deducted and the amount is refunded to the buyer.
To initiate a return, please email to our company at email@example.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to our company.
For items that are manufactured by another party and resold by our company, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
What Happens If I Receive a Damaged Item?
If you think that your order has damaged during shipment, open and check the packages in front of the cargo officer where you received them.
If there is any damage to the product, do not accept the delivery of the product and keep a record to the cargo company about the status of the item.
Please note, it will be counted that the cargo company fully fulfills its duty once the product has been received by you.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
We will refund you the value of your merchandise but not the delivery charge.
You cannot exchange an item that you bought.
Please note that `Custom Orders´ and FOOD products are NOT refundable.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.