GrandBazaarist Return & Refund Policy
Return Period
You may return most new, unopened items within 14 days after delivery for a full refund.
How to Initiate a Return
To start your return process, please contact us at info@grandbazaarist.com within 14 days of receiving your order.
In your message, please include:
- Your order number
- The item(s) you wish to return
- The reason for return
- The purchase date
We will respond within 1 business day and provide detailed instructions and the return address.
Return Requirements
- Returned items must be unused, unwashed, and in their original packaging with all tags attached.
- Products with damaged or missing original packaging or tags may not be accepted.
- For all returns, you must use a reliable express shipment service such as FedEx, UPS, or DHL. Please obtain and keep a shipment receipt and tracking number.
- If a product is shipped in a way that does not comply with our return policy, GrandBazaarist reserves the right to return the product to you at your expense.
Return Shipping Costs
- If the return is due to our error (e.g., incorrect, damaged, or defective item), we will cover all return shipping costs.
- For all other returns, shipping costs are the responsibility of the customer.
- If your original order included free shipping, return shipping is still the responsibility of the customer unless the return is due to our error.
Refunds
- Refunds will be processed within 3 business days after we receive and inspect your returned item(s).
- Refunds will be credited to your original payment method.
- Refunds cover the product cost only. Shipping charges, customs fees, or taxes are not refunded unless the return is due to our error.
- Depending on your bank, the time for funds to be credited may vary.
Non-Returnable Items
- Opened, used, or perishable food products
- Customized or personalized items
- Items not in their original condition
- Products returned more than 14 days after delivery
Damaged Products Upon Delivery
If your package arrives damaged, please do not accept it. Ask the delivery officer to wait while you open the package, and request a damage report if you notice any issue. Return the product directly to the delivery officer without accepting it.
If you accept the delivery, it will be assumed that the product arrived in good condition. Damage reports after receipt may be considered user error.
No Exchanges
We do not offer product exchanges. If you wish to purchase a different product, please return your item for a refund and place a new order.
Return Address
Please note: All returns must be sent to our Istanbul office address below. Do not send returns to the US office.
Grandbazaarist Returns
GrandBazaarIst LTD
Hobyar Mh. Fındıkcı Remzi Sk. No:5 602 Fatih, Istanbul 34112, Turkey
Company Information
GrandBazaarist Inc. (USA Office):
2186 JACKSON KELLER RD STE 1185, SAN ANTONIO TX 78213, USA
GrandBazaarIst LTD (Turkey Office):
Hobyar Mh. Fındıkcı Remzi Sk. No:5 602 Fatih, Istanbul 34112, Turkey
Custom Orders & Food Products
In accordance with the Turkish Commercial Code, custom-made and food products cannot be returned unless they are damaged or defective upon arrival.
Questions?
For any questions about returns or your order, please contact us at info@grandbazaarist.com
or reach us on WhatsApp: +90 530 445 34 84
We ship worldwide! All orders are sent via UPS/FEDEX/DHL Express. Please check your country’s regulations for importing food items—some countries may require extra documentation. Meeting local requirements is the customer’s responsibility.
Yes, all shipments are sent with the “express” label at no extra charge, no matter where you are in the world.
Estimated delivery times after dispatch:
-
UK & Europe: 1-2 business days
-
USA & Canada: 2-4 business days
-
South America: 2-5 business days
-
Rest of the World: 2-5 business days
Shipping costs are based on product weight, item type, and your country. The total shipping fee is shown at checkout. Free shipping offers may be available on select orders—if so, this will appear in your cart.
Yes! You’ll receive a UPS/FEDEX/DHL tracking number once your order is shipped. You can track your package on the UPS/FEDEX/DHL website or through your GrandBazaarist account.
You can cancel your order within 24 hours or before it is shipped. If your order has already shipped, cancellation is no longer possible. After you receive your product, you may request a return within 14 days, except for perishable food items.
If your order hasn’t shipped yet, please contact us as soon as possible. Once your order is shipped, the delivery address cannot be changed.
If you see a “free shipping” label in your orders, it means you can get the product to your door without paying any penny for shipping.
When you come to the payment page, the shipping cost will also be reflected in the total fee. When paying through the checkout page on Grand Bazaarist, you will also have paid the required fee for shipping.
After making all the necessary payments, you may still have to make additional payments under the name of various import fees when receiving the product. This payment is not taken by Grand Bazaarist. The amount of payment is determined by the laws of your country of residence.
Customers are responsible for all import taxes, duties, and customs fees, according to their country’s laws. These are not included in the checkout price and may be charged upon delivery.
You may return most new, unopened items within 14 days after delivery for a full refund.
Returns are not accepted for perishable food products unless the item arrives damaged or defective.
To start a return, email us at info@grandbazaarist.com with your order number and reason for return. We’ll provide instructions and the return address.
All returns must be shipped to our Istanbul office. Do not return items to our US office.
Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect items).
Refunds cover the product price only. Shipping charges, customs fees, or taxes are not refunded unless the return is due to our error.